These items are handmade and poured in molds. There may be imperfections in them, which is part of ordering items made with resin. There may be color variations, bubbles, unevenness, etc. While we strive to give you the best product possible, it's the nature of resin to he imperfect. These are not mass produced in injection molds...you are buying a one of a kind item. We do not issue refunds, but if you have a problem with an order, we are willing to make you happy to the best of our ability. Any returns must be approved and you, the customer, pay for return shipping costs.